Daiichi Life Insurance (Cambodia) PLC.

I. Policy Information

1. How can I check my policy details and due date?

You can view your policy information through:

2. How much premium do I need to pay?

You can view your policy information premium through:

  • SMS or Telegram notification
  • Daiichi Life Online Portal:
  • Contact your Sales Representative
  • Call our Contact Center: (+855) 23 955 333 / 1800 201 202 (free of charge)

II. Premium Payment

1. How do I pay my renewal premium

  You can pay for your renewal premium payment options by the following method:

2. Can I change my premium frequency?

Yes. You may change your premium payment frequency on the next eligible premium due date, subject to your policy terms and conditions.

For example: If your policy effective date is 01 January 2026 and you are paying monthly, you may change to:

  • Quarterly on the premium due date of 01 April 2026
  • Semi-Annual on the premium due date of 01 July 2026
  • Annual on the premium due date of 01 January 2027

For more information or assistance, please contact your Sales Representative or Daiichi Life Contact Center.

3. What should I do if I paid the wrong policy number?

Please contact us immediately by following:

  • Sales Representative
  • Contact Center (855) 23 955 333/ 1800 201 202

4. What happens if I miss my premium payment?

 If you missed your payment

  • You will have a grace period of 30 days counting from policy due date (based on policy terms conditions)
  • After grace period ends, the policy will be lapsed and has no coverage.

5. Can I reinstate my policy after it lapses?

Yes, you can reinstate your policy

  • Within 24 months from the last premium due date
  • Subject to policy conditions and underwriting
  • Additional requirements may apply (Health declaration and/or health examinations

III. Policy Alteration

1. How can I update my personal information?

To update your details (phone, address)

  • Via Daiichi Life Online
  • Contact your Sales Representative
  • Call our Contact Center: (+855) 23 955 333 / 1800 201 202 (free of charge)

2. Can I add riders to my existing plan?

Yes, you can add riders (additional coverage) to your existing plan, subject to the applicable Terms and Conditions.​​

3. Can I cancel a rider?

Yes, you cancel a rider.

IV. Claim

1. How do I make a claim?

You can make a claim request by:

  • Go to Daiichi Life’s website: https://dai-ichilife.com.kh/pages/how-to-make-a-claim/
  • Contact your Sales Representative or
  • Daiichi Life Contact Center (+855) 23 955 333 / 1800 201 202 (toll free)

2. How can I request Advance Cased Back benefit?

You can request the Advanced Case Back benefit through the Daiichi Life Online Portal by: