Position Title : Manager, Distribution Training Academy
Department : Distribution Shared Services
Reporting to : Deputy General Manager, Distribution Training Academy
JOB PURPOSE / PRINCIPAL ACCOUNTABILITIES:
- Training Quality Assurance
- Design a training quality assurance process & lead the execution in collaboration with stakeholders
- Conduct regular evaluations of trainer quality, standardization of course delivery and materials to ensure relevance, consistency, and alignment with business objectives through feedback gathering
- Regular monitoring & tracking of the effectiveness of training courses as well as programs
- Prepare reports and share to stakeholders on training impact & outcomes.
- Maintain and monitor the training process and record to comply with relevant SOP and regular requirements
- Training Program & Content Development
- Design and execution roadmap of training programs tailored to different sales roles, experience levels, and distribution channels.
- Collaborate with sales management to align training initiatives with strategic goals and sales performance targets.
- Drive the adoption of future-ready strategies to address evolving industry and distribution needs.
- Design training content, develop materials of distribution training programs and conduct TTT to stakeholders
- Modernize instructional design through integrated blended learning techniques, digital tools, virtual classrooms, and in-person modules.
- Create and maintain high-quality training materials such as manuals, e-learning modules, sales pitches, scripts, and bite-sized video content.
- Digital training content creation
- Design and lead the execution of digital training roadmap for distribution channels
- Prepare and lead the execution of training content production and release per content distribution calendar
- Lead the preparation of digital training content storyboard, shooting, direction, & casting to make training clips
- Ensure content reflects up-to-date product knowledge, market trends, and best practices in sales techniques.
- Localize and adapt regional content for the domestic market when necessary.
- Manage the Dai-ichi e-learning portal and ensure content is well-organized, relevant, and engaging.
- Other Tasks
- Perform the role as the trainer of any training course (such as new agent/sales/business partner on-board, intervention training, and sales coaching) or PIC of any program/project required by the division and management.
- Deliver engagement and impactful training on products, sales skills, and soft skills to Agents, Sales Leaders, Insurance Sales Staff, Banca Business Manager, and bank partner staff.
- Foster a positive and motivated sales environment by offering continuous support and recognition.
- Lead group coaching sessions to promote collaboration and sharing of best practices.
- Meet all the deadlines and requirements of individual/ team assignments and projects.
JOB REQUIREMENTS:
- Minimum 3–5 years of experience in Sales Training or Management
- Proven experience in Life insurance is required
- Expertise in developing comprehensive training content and instructional material development
- Ability to conduct Train-the-Trainer (TTT) sessions on training sessions and inspect the execution of training programs to ensure consistency and effectiveness
- Solid skills in training quality assurance, with the ability to maintain and improve training standards.
- Proficiency in digital learning tools, Learning Management Systems (LMS), and e-learning content creation
- Strong project management skills with a track record of successful execution through cross-functional collaboration.
- Ability to monitor, track, and report on training programs, with a focus on assessing their impact on business performance and targets.
- English proficiency, both written and spoken.
