Position Title : Supervisor, Distribution Training Academy
Department : Distribution Training Academy
Reporting to : Deputy General Manager, Distribution Training Academy
JOB PURPOSE / PRINCIPAL ACCOUNTABILITIES:
1. Training and Development:
- Develop training courses & materials such as manuals, training documents/handouts, sales pitches, and short self-learning clips.
- Deliver training programs on product knowledge, sales techniques, and soft skills to the sales staff based on regular and requested schedules.
- Assess training needs and develop tailored training plans to address knowledge gaps and enhance performance.
- Providing expertise and contributing to the development of a sales knowledge and skills curriculum to continuously improve the performance of the sales force.
- Capable of delivering blended learning & virtual sessions using digital tools & platforms.
- Manage Dai-ichi E-learning portal (upload files, assign products questions & answers and trainer)
- Organize, conduct, and implement comprehensive training for Insurance Sales Staff and staff of bank partners and contribute for conducting the training Ayumi, TAKUMI, KIWAMI, SAMURAI.
- Constantly update training materials & methodology, taking proactive steps for future-ready strategy & distribution changes.
- Coordinate with various parties to arrange training according to the plan.
- Find other resources for updating training materials and training methodology.
- Monitor and evaluate the effectiveness of training programs, adjusting as necessary to meet team needs.
- Perform other tasks assigned by management
2. Sales Coaching and Activation:
- Conduct ongoing coaching sessions to improve individual and team sales productivity.
- Provided coaching Insurance Sales Staff, bank partner staff, Ayumi, TAKUMI, KIWAMI, and SAMURAI, focusing on improving sales performance and achieving targets.
- Utilize performance metrics to identify areas for improvement and deliver targeted coaching and feedback.
- Foster a positive and motivated sales environment by offering continuous support and recognition.
- Lead group coaching sessions to promote collaboration and sharing of best practices.
- Join field work with trainee, coaching, and provide support to new joiner trainees especially during their first 30-day 90-day journey with respective distribution channel.
3. Event Management:
- Contribute in organizing and facilitating sales events and other related company events.
- Coordinate logistics, ensure all materials and resources are prepared, and manage event timelines.
- Act as the "master of ceremonies" for events, delivering engaging presentations and facilitating smooth event flow.
- Collaborate with stakeholders to align event themes with business goals and
team performance.
4. Collaboration and Communication:
- Collaborate with the sales leadership team to identify performance goals and align training programs with business objectives.
- Use creative methods to boost and inspire team members to reach their full potential.
- Regularly track and report on the progress of sales team performance and the effectiveness of training programs.
- Work closely and maintain good business relationships with other departments to ensure alignment of training content with company objectives.
- Provide regular feedback on training and development needs.
- Contributes to the development of internal communication strategies to enhance overall team engagement.
- Meet all the deadlines and requirements of individual/ team assignments and projects
JOB REQUIREMENTS:
- Bachelor’s degree or higher; graduates with Education, Finance, Business, Economics, or Marketing will be an advantage.
- At least 3 years of experience in sales training or coaching from the Insurance Industry life insurance experience is preferred.
- Prefer 2 years of experience in life insurance sales.
- Strong commitment and verbal communication skills, along with active listening and a creative mind.
- Demonstrated proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and skills for short video clips producing for training purposes.
- Able to make clear and good communication.
