Position Title : Banca Business Manager – Kampong Speu
Department : Partnership
Reporting to : Regional Head or such other person as the Company may direct from time to time.
JOB PURPOSE / PRINCIPAL ACCOUNTABILITIES:
1. Sales Management & Business Growth
- Achieve overall sales targets, productivity, and business KPIs for assigned bancassurance region/branches.
- Monitor daily/weekly performance and provide on-the-ground support to maximize sales conversions.
- Develop and execute sales strategies, campaigns, and action plans to increase penetration and activation of bank branches.
2. Partnership & Relationship Management
- Build strong relationships with bank branch managers and banking leadership to ensure alignment, support, and joint business planning.
- Conduct regular business reviews with bank stakeholders to analyze results, identify opportunities, and resolve gaps.
- Coordinate marketing activities, events, and customer engagement programs with the bank.
3. Team Leadership & Coaching
- Lead, coach, and motivate bancassurance sales teams (Sales Officers / Consultants) to drive high performance.
- Conduct regular training, skill assessments, and on-job coaching to improve product knowledge and consultative selling.
- Support recruitment, onboarding, and capability building for new and existing team members.
4. Customer Experience & Quality Assurance
- Ensure all customer interactions follow professional advisory standards and deliver positive customer experience.
- Monitor sales quality, documentation accuracy, and policy persistency.
- Support complex cases or escalations involving underwriting, claims, or customer concerns.
5. Compliance & Operational Excellence
- Ensure sales practices comply with internal policies, regulatory requirements, and bank procedures.
- Maintain proper documentation, reporting, and pipeline management.
- Conduct regular audits of branch activities to ensure consistent operational standards.
JOB REQUIREMENTS:
1. Education & Experience
- Bachelor’s degree in business, Finance, Banking, Marketing, or related field.
- Minimum 3–5 years of experience in banking, insurance sales, or financial services (bancassurance experience highly preferred).
- Minimum 1–2 years of supervisory or team leadership experience.
2. Skills & Competencies
- Strong business acumen and proven ability to drive sales performance.
- Excellent relationship management with strong influencing and stakeholder engagement capability.
- Strong leadership, coaching, and team management skills.
- Good analytical and problem‑solving ability.
- Excellent communication, negotiation, and presentation skills.
- Ability to work under pressure and manage multiple branches/teams.
3. Other Requirements
- High integrity and strong compliance mindset.
- Good understanding of insurance products and banking operations.
- Willing to travel frequently to assigned branches.
- Professional appearance and customer-focused attitude.
