Position Title : Senior Officer, Business Quality & Retention
Department : Distribution Operations
Reporting to : Senior Manager, Business Quality & Retention or such other person as the Company may direct from time to time
Job Purpose / Principal Accountabilities
- Support to conduct various analysis to identify the drivers for improving Persistency of the organization.
- Support on various projects to improve customer contact ability, premium reminders, renewal collection, operational efficiency improvement, and process improvement.
- Support to design and implementation of digital framework for renewal collection
- Work closely across all departments, name Agency and Partnerships, Life Operations, Distribution Operations, Legal & Compliance, Risk Management, and IT.
- Perform other tasks assigned by the manager.
Job Requirements
- At least 3 years of experience in the life insurance industry, with a good understanding of persistency management with business analysis, are more advantageous.
- Bachelor’s degree of Business Administration or Marketing or Management, or Accounting or Finance
- Finance or planning or business analysis background.
- Flexibilities and adaptabilities
- English proficiency for communication
- Ability to access Ms. Office, Word & Excel, Internet & Email • More patient, punctual, multiple-tasks
