Position Title : Senior Officer, Customer Relations – Siem Reap
Department : Agency
Reporting to : Regional Agency Director
JOB PURPOSE / PRINCIPAL ACCOUNTABILITIES:
- Contact customers via phone, email, or messaging to remind and follow up on upcoming renewals.
- Maintain and update customer renewal record accurately in the master list.
- Explain renewal terms, benefits and any changes early to customers.
- Address customer inquiries, concerns, or objections related to renewal.
- Minimize policy lapsed and surrender.
- Enhance customer satisfaction throughout the renewal journey by delivering clear communication, timely support, and a smooth, positive renewal experience.
- Responsible to design and participant customer value added event.
- Be available for customers or branch visiting in person.
- Manage and monitor persistency performance of each region.
- Perform other tasks assigned by manager
JOB REQUIREMENTS:
- Bachelor’s degree, graduates with Business and Marketing will be an advantage.
- 1-3 years experience in customer service, telesales, or retention role.
- Customer-focused and relationship-building ability.
- Good follow-up and time management.
- Able to make clear and good communication.
- Ability to work multi-task.
- Able to work overtime when needed.
- Ability to work independently and as part of a team.
